Online service support when your machine stops
Our main service: paid on-site repair for any machine tool in Ghana - laser systems, punching machines, chillers, CNC lathes and milling machines, regardless of manufacturer. Our own service technician carries out the repair, backed remotely by our team in Germany.
What we analyse
Document the fault
When it occurs, what happens before it stops, which alarms appear.
Show us the machine
Clear photos and videos of the machine, control, display and nameplate.
Receive an analysis
Likely causes, structured checks and practical repair guidance.
Repair on site
Our own service technician in Ghana carries out the repair, supported remotely by our team in Germany.
How the service works
Remote diagnosis is only as good as the information available.
Document everything
Machine type, manufacturer, model, serial number, nameplate, fault description.
Photograph and film
Control and display, then the complete sequence until the fault occurs.
We analyse and respond
A paid technical assessment with likely causes and recommended steps.
On-site repair
Our service technician carries out the repair in Ghana, with live remote support from our technicians in Germany.
Prepare your online service request
Please collect the following information before submitting a case.
Machine identification
Manufacturer, model, serial number, year, nameplate photo, control type.
Fault evidence
Written fault description, photos of alarms and display, video of the sequence.
Technical details
Photos of the affected assembly, recent repairs, voltage or pressure readings.
Request received
Thank you - we have received your request. To start your analysis, please complete the payment below (€85, flat fee).
Pay €85 now